Electro South West Accreditation Certificates & Policies

 

IMS 9, 14 & 45

ISO 9001, 14001 & 45001 Certification by UKAS

To ensure we provide our customers with the highest levels of service, Electro South West Ltd hold ISO 9001, ISO 14001 & ISO 45001 certification.

ISO 9001:2015

ISO 9001 is defined as the internationally recognized standard for Quality Management Systems (QMS). ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of our organization to consistently satisfy our customers. In simple terms, ISO 9001 certification provides the basis for effective processes and effective people to deliver an effective product or service time after time.

ISO 14001:2015

ISO 14001 is the international standard for environmental management systems (EMS). It is the principal management system standard which specifies the requirements for the formulation and maintenance of an EMS. This helps to control our environmental aspects, reduce impacts and ensure legal compliance.

ISO 45001:2018

ISO 45001 is the world’s international standard for occupational health and safety, issued to protect employees and visitors from work-related accidents and diseases. This has the ultimate goal of helping us to provide a healthy and safe working environment for our employees and everyone else who visits our workplace.

 

Privacy Policy

Quality Policy

Environmental Policy

WEEE (Waste Electrical and Electronic Equipment)

Health & Safety Policy

 

Privacy Policy

Electro South West Ltd respects your right to privacy. We developed this Privacy Statement to inform you about our practices. Questions regarding this Privacy Statement should be directed to elsw@electrosw.co.uk

Privacy is a concern to most Internet users. Electro South West Ltd is acutely aware of, and sensitive to, the privacy concerns of our customers. We assure you that we do not collect personal information from you unless you provide it to us. If you are registering to use the site you will be asked to provide certain information. We are asking for this information solely the purpose of providing the services offered and authenticating your identity when you login. Be assured that we do not sell information about our customers or site visitors to third parties.

Traffic Data

Each time a visitor comes to Electro South West Ltd site, information is collected including the domain name / IP address, referring URL, browser and platform, time of visit, pages visited and searches performed, if any. These statistics are used to help us improve the performance of our website.

Aggregated traffic data may be shared with potential advertisers, research firms, and business partners for demographic purposes. When used in this aggregated form no one will be able to identify or contact you.

Use of E-mail Addresses

Registered Electro South West Ltd users may "opt out" of the e-mail communications offered in the "Profile" section of the site. If you change your mind you can always reverse your decision later. E-mails that confirm business transactions will always be sent to you.

Use of Cookies

A "cookie" is a piece of information that our website sends to your browser, which then stores this information on your system. A cookie allows our website to "remember" information about your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies to help them navigate a website as seamlessly as possible.

You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer. If you choose not to accept a cookie, you will still be able to use our website.

Sending You Responses and Updates

We generally respond to any e-mail questions, requests for service or information, and other inquiries we receive. We may also retain this correspondence to improve our products, services and website. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.

Surveys

From time-to-time we may request information via surveys. Participation in these surveys is completely voluntary and you always have a choice whether or not to disclose this information. Survey information will be used to monitor or improve this website, and to improve our customer service and product offerings.

Privacy Policy Enforcement

If you feel that Electro South West Ltd is violating this Privacy Statement, please contact us at elsw@electrosw.co.uk

Quality Policy

Issue 02, Dated; 04th January 2018

The overall goal of Electro South West is to provide products and services of the highest quality. To this end it is the policy of the company to ensure the quality management system is effective and conforms to the requirements of ISO 9001. In order to achieve this objective the company shall;
Determine the needs and expectations of customers and other interested parties.
Establish policies, objectives and a work environment necessary to motivate the organization to satisfy these requirements.
Plan, resource and manage a system of interconnected processes necessary to implement the policy and attain the objectives.
Measure and analyse the adequacy, efficiency and effectiveness of each process in fulfilling its purpose and objectives.
Pursue the continual improvement of the system from an objective evaluation of its performance.

Environmental Policy

Issue 02, Dated; 04th January 2018

Electro South West Ltd is fully committed to the achievement of sound environmental performance via the minimisation of our environmental impacts. In order to attain this objective the company shall;
Commit to the protection of the environment and the prevention of pollution in order to reduce adverse environmental impacts.
Ensure compliance with applicable compliance obligations.
Establish policies and objectives for the continual improvement of the management system to enhance our environmental performance.
Ensure this environmental policy is implemented, maintained, reviewed and is communicated to all persons working for or on behalf of the company.
Ensure this policy is available to interested parties.

WEEE (Waste Electrical and Electronic Equipment)

The Waste Electrical and Electronic Equipment Regulations 2013

The Waste Electrical and Electronic Equipment (WEEE) Directive requires UK distributors to maximise separate collection and environmentally friendly processing of WEEE. UK distributors (including retailers) are required to provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met these requirements by offering all customers buying new electrical and electronic equipment free take back of their old electricals on a like for like basis.

If you are buying a new electrical item, we will recycle your old one please contact us for details.

Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.
We are pleased to offer our customers the chance to recycle their old electrical items when purchasing a new item from us. Please speak to a member of staff for details on how to dispose of your Waste Electrical or Electronic Equipment (WEEE).

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
Crossed out bin

Health & Safety Policy

Electro South West Ltd is fully committed to the prevention of injury and ill health via the minimisation of risks. In order to attain these objectives the company shall;
Commit to the prevention of injury and ill health.

Ensure compliance with applicable legal and other requirements.
Pursue continual improvement from an objective evaluation of our occupational health and safety performance.

Ensure this health and safety policy is implemented, maintained, reviewed and is communicated to all persons working for or under the control of the company.
Ensure this policy is available to interested parties.

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